In this modern era, digital platforms are constantly on the rise. However, this doesn’t mean that traditional means of communication are already obsolete. On the contrary, conventional modes of communication are frequently and heavily utilized by consumers. In fact, according to business.org, about 65% of people still prefer to use the phone to contact an enterprise.
With that, it’s essential for every business to have a reliable and well-performing phone system. Below, we’ll discuss several characteristics and features that determine whether a phone system is suitable for a business.
Characteristics of an Efficient Phone System
The most important factor to consider when choosing a phone system for a business is its unique operational needs. This is because no company functions exactly the same way and what’s appropriate for one may not be ideal for your business. It’s also vital to note that modern phone systems with elaborate and sophisticated features aren’t always the best.
You must figure out the demands of your business to determine the features that you truly need. This will also help you avoid paying for features that you won’t benefit from or make use of on a regular basis. For example, if you work with a lot of home-based freelancers and hold meetings with them regularly, a plan that includes conference calls will come in handy. Also, if you don’t have many clients or employees who are based abroad, getting an unlimited overseas call package may not be worth it. The bottom line is you must only sign up for features that you can actually maximize.
Moving on, other than your company’s needs, some characteristics that you should take into account are the total cost, flexibility, ease of use, and scalability.
Three Main Types of Business Phone Systems
- Traditional. These phone systems require a phone jack in order to establish a connection to the phone service. Usually, in small businesses, traditional systems are pertained to as private branch exchange (PBX) phone systems. A PBX’s hardware works with a customary handset and single or multiple lines.
- Virtual. A virtual phone system is like a modernized version of a PBX system. It utilizes cloud technology, hence allowing employees to stay connected to customers even when working off-site. A cloud-based phone system also allows your personnel to use multiple electronic devices — from handsets to mobile phones.
- Voice over Internet Protocol (VoIP). A typical VoIP phone system shares a lot of similar features with a PBX phone system, but it’s significantly more affordable. VoIP uses Internet connection in lieu of a phone jack and line, plus its customary hardware enables employees to answer and make calls using other devices. This feature also makes it easily scalable, because when new employees need to be connected to the service, additional phones don’t have to be installed.
If versatility is high on your list, consider getting Xorcom IP phones. Available in a wide array of models, there’s a perfect one for every type of business. The Xorcom IP phone series also delivers excellent high definition sound quality and voice support, plus convenient business features like call hold, park, transfer, pick-up, do not disturb, caller ID, and call recording. For a complete list of features, check product guides at Xorcom’s official website.
A well-functioning phone system is indispensable in any corporate workplace. However, be sure to fully assess your needs first before signing up with a service provider.